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OpenNDC Privacy Policy

Privacy Policy Introduction

At OpenNDC, we understand how important your privacy is. That’s why we’re committed to protecting your personal information and ensuring it is handled with care and responsibility. 

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Collection of Personal Information

We collect personal information only for specific purposes, including: 

  • To identify and contact customers, and to deliver the services they’ve purchased 

  • To build and maintain positive relationships with our customers while offering continued services and relevant offers 

  • To address unique customer requirements 

  • To help manage and grow OpenNDC’s business and operations 

  • To comply with legal and regulatory obligations 

 

Our Privacy Policy applies to all personal data collected, used, or disclosed by OpenNDC when a customer: 

  • Makes a booking or inquiry by phone or via our website 

  • Provides information via email or online 

  • Contacts us for customer service 

  • Enters contests or promotional offers 

  • Requests additional services 

  • Makes payments on existing bookings 

  • Submits a service-related complaint 

  • Signs contracts or authorization documents 

You may choose not to share certain information, but some data is necessary to complete transactions, book travel, or engage with our services such as contests, surveys, or other site activities. 

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Tailored Advertising & Your Choices

We may display ads on our site from OpenNDC or our service providers. Additionally, we allow third-party advertising partners to collect non-personal information through cookies and similar technologies. 

We do not share any personal information such as email addresses or contact details with these third parties. These advertising partners may: 

  • Collect non-identifying data when you view or interact with their ads on our site 

  • Use your interests to display relevant ads across the web 

Please note: We do not control the cookies or technologies used by these third parties. We encourage users to visit the Network Advertising Initiative to manage preferences and opt out where possible. 

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External Links

Our website may link to other external sites. Please be aware that those sites operate independently of OpenNDC and are not covered under our Privacy Policy. We recommend reviewing the privacy policies on any linked site. 

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OpenNDC’s Privacy Principles

We follow ten core privacy principles, consistent with the Personal Information Protection and Electronic Documents Act (PIPEDA): 

1. Accountability:

We take full responsibility for the personal data under our control. 

2. Identifying Purposes:

We clearly explain why we are collecting your data before or at the time of collection. 

3. Consent:

We require your knowledge and consent to collect, use, or disclose your personal information unless otherwise required by law. 

4. Limiting Collection:

We only collect information necessary for the purposes we’ve identified, using fair and lawful methods. Personal information may include: 

  • Name, address, phone number, email 

  • Gender, nationality 

  • Medical or dietary needs 

  • Credit card details 

  • Emergency contacts 

  • Preferences for travel (airline, hotel, seat numbers) 

  • Passport and visa details 

  • Banking info 

  • Survey feedback 

  • Frequent flyer or loyalty numbers 

5. Limiting Use, Disclosure & Retention:

Your information will only be used or disclosed for the reasons it was collected, unless you give further consent or if legally required. We only retain your data as long as necessary. Data may be shared with: 

  • Service providers for travel bookings (e.g., airlines, hotels) 

  • Legal entities if required 

  • Trusted third parties who act on our behalf 

6. Accuracy:

We make every effort to ensure your information is accurate, complete, and up-to-date as needed. 

7. Security Safeguards:

We use multiple safeguards to protect your data: 

  • Physical (e.g., secure storage, office security) 

  • Technological (e.g., secure systems and passwords) 

  • Organizational (e.g., training and confidentiality policies) 

8. Openness:

We make our privacy practices clear and accessible to customers and employees. 

9. Challenging Compliance:

If you have concerns about our handling of your data, you can raise the issue with our Privacy Officer, who is responsible for ensuring compliance.

 

Changes to This Policy  

 We may update this Privacy Policy occasionally. If we make significant changes, we will notify you either via email or through a prominent notice on our website. 

OpenNDC has procedures in place to address questions and complaints about our privacy practices. Please don’t hesitate to contact us for clarification or support. 

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